Service Delivery

Renegade Technology Systems, Inc.

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Renegade Technology Systems, Inc.’s Service Delivery Model (SDM) was developed to ensure the same level of commitment and attention to details for every customer/project regardless of what services are being provided.

The model was designed as a constitution for superior level of service for all of our customer engagements. Regardless of the scope of work or level of effort required, our SDM is followed to establish and manage expectations, goals, performance, quality of service, and overall customer satisfaction. We also ensure that with our extensive experience, industry knowledge and vision we make every effort to infuse technical and business innovations throughout the entire process.

Starting from the top of the SDM, Renegade Technology Systems, Inc.’s eight core competencies are listed to illustrate the wide range of services provided. Immediately below are the three main phases, Define, Implement, and Sustain of activities associated with every project or task. Immediately following are the main pillars for each phase highlighting the areas of focus for the specific phase of the engagement. Following the pillars are specific activates that can occur during each phase. While there are some activities that are a constant, i.e., Change Management, Risk Management, Monitor and Measure, etc., many of the activities are dependent upon the specific scope of the engagement. This is followed by one of the many features of Renegade Technology Systems, Inc.’s SDM that sets us apart from the completion, the constant knowledge that we are there to help our clients to effectively manage change. Whether it is a manning an IT Service Desk, implementing a total business transformation effort or simply helping to write a Strategic Plan, Renegade Technology Systems, Inc. views the key to success is how effective we are at helping the customer through the change process.

Our success is directly contributed to our commitment to delivering quality services. Our service delivery approach is deeply rooted in an established foundation of adhering to business and technology quality standards. We pride ourselves in following the time-tested and industry-proven quality processes defined in the International Organization for Standardization and the International Electrotechnical Commission (ISO/IEC), Information Technology Infrastructure Library (ITIL), and Capability Maturity Model Integration (CMMI) quality standards organizations. Our adherence to the appropriate quality standards found in ISO 9001:2008 (for business processes), ITIL and ISO/IEC 20000 (for IT services), and CMMI (for systems development) helps to ensure the highest possible quality of our products and services. This unique quality architecture has also heavily influenced our standard management practices and objectives to ensure superior support to our customers.

Services

• Transformation Services
• Enterprise Resource Planning
• Software Development
• IT Service Management
• Project Management
• Architecture & Engineering
• Cyber Security
• Change Management