Unified Leadership Model

The keystone of our effective management team is our ability to integrate all facets of a business engagement into a smoothly integrated set of processes designed specifically to ensure excellent support to our customers.Our customers and stakeholders depend on our ability to consistently deliver and perform. We achieve this by taking a proactive and strategic approach to managing our service delivery and customer relationships. This includes:

 

• Responsibility and Transparency – Upholding our core values of modesty, respect and proximity to people, being responsible and managing according to the principles of corporate governance
• Innovation – Creating long-lasting advantages such as technology, design, network, and business process
• Participation – A management approach that promotes participation and collective thinking in the decision-making process
• Strategic Approach – Managing the present with excellence and shaping our future to ensure long-term advantages

One of the many tools that Renegade Technology Systems, Inc. deploys to support these unique characteristics is our Unified Leadership Model, an integrated business management approach that fuses four critical elements for success: Quality Assurance & Customer Satisfaction, Back Office Management, Technical Management, and Human Resources Management.

Quality Assurance and Customer Satisfaction

High standards of quality and customer service are major pillars of our management culture. To achieve them, our managers and personnel are trained in specific areas of industry standard quality improvement programs. Elements of Lean Six Sigma, CMMI, ITIL, and ISO quality and business standards are central elements of our Unified Leadership Model. We defines a standard process for each activity, and routinely tracks and reports performance metrics for critical contract deliverables, and for continually improving the business process.

We also measures its own performance through Customer Satisfaction Surveys and regular customer meetings. Contract performance data is gathered and analyzed, and timely adjustments made to maximize performance and customer satisfaction.

Back Office Management

Renegade Technology Systems, Inc. has been successful with each and every customer. To achieve this distinction, Renegade Technology Systems, Inc. has invested considerably to acquire the management tools and staff necessary to manage diverse business engagements. Our back office leadership and in-house business systems, enable the collection and analysis of critical contract data related to fiscal resources, labor expended, and progress made toward task completion.

Technical Management

Renegade Technology Systems, Inc. has an excellent track record of addressing the complex technical requirements and challenging scopes of work that are routine in our industry. Our Unified Leadership Model requires identification of deliverables at the beginning of each business engagement, establishment of quantifiable metrics to track work performance, and regular reporting of performance results and issues.

Human Resources Management

We believes that our employees must be treated fairly, with respect, and know that their voice is heard. Doing so is a significant factor in a achieving a satisfied and productive workforce. Our goal on each business engagement is to have low turnover and continuity of knowledge in all skill areas. We consistently accomplish this by ensuring that each individual understands their job requirements and performance expectations. Renegade Technology Systems, Inc. also maintains a highly competitive benefits package that is designed to keep employee morale high and turnover low.